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This Is Service Design Doing


This Is Service Design Doing

Author: Marc Stickdorn

language: en

Publisher: "O'Reilly Media, Inc."

Release Date: 2018-01-02

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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

Org Design for Design Orgs


Org Design for Design Orgs

Author: Peter Merholz

language: en

Publisher: "O'Reilly Media, Inc."

Release Date: 2016-08-22

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Design has become the key link between users and today’s complex and rapidly evolving digital experiences, and designers are starting to be included in strategic conversations about the products and services that enterprises ultimately deliver. This has led to companies building in-house digital/experience design teams at unprecedented rates, but many of them don’t understand how to get the most out of their investment. This practical guide provides guidelines for creating and leading design teams within your organization, and explores ways to use design as part of broader strategic planning. You’ll discover: Why design’s role has evolved in the digital age How to infuse design into every product and service experience The 12 qualities of effective design organizations How to structure your design team through a Centralized Partnership Design team roles and evolution The process of recruiting and hiring designers How to manage your design team and promote professional growth

Why No One Is Buying Your Product


Why No One Is Buying Your Product

Author: Sherwette

language: en

Publisher: Sherwette

Release Date: 2022-05-04

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Ever wonder WHY your product or service didn’t sell? If you want to sell products, you must understand your market and competition. For over ten years, author Sherwette has been researching, practicing, and deliberately learning one of her favorite subjects, Consumer Behavior and Psychology. In this book, she shares the best methodologies she has found and worked with—just for you! If you truly want to craft a product or service your customers will be raving about, then this book will help you gain a better understanding of your customers and create products that will be so spot-on that once they know about them, they will scream, “Here, take my money!” Inside, you’ll discover how to: Understand your customers' desires, hopes and dreams Identify what stops them from buying Find solutions Nail down your product value proposition Prototype your ideas and test solutions with customers Design your customer experience to build lasting relationships ...and more! Get Why No One Is Buying Your Product today!